Refund Policy

The short version: You can cancel anytime. Access continues until the end of your paid period. We don't offer prorated refunds for unused days, but we'll always work with you if something goes wrong on our end.

Cancellation

You may cancel your Bookflix Subscription at any time without penalty. To cancel, use the subscription management link available in any billing email you received, or contact us at hello@bookflix.media.

Upon cancellation, your access to the Club on our platform and to digital magazine issues remains active until the end of the current paid billing period. We do not terminate access early upon cancellation.

After your access period ends, your account data is retained for a limited period in accordance with our Privacy Policy.

Standard refund policy

Bookflix subscriptions are billed on a monthly recurring basis. Because Club access and digital content are delivered immediately upon subscription, we do not issue prorated refunds for the unused portion of a billing period after a cancellation.

If you forgot to cancel before a renewal charge processed, we may issue a refund at our discretion if your request is made within 48 hours of the charge and you have not accessed the Club or downloaded content in the new billing period. Contact us at hello@bookflix.media with your email address and the date of the charge.

Refunds for service failure

If a technical failure on our part prevents you from accessing the Club or receiving digital magazine content during a paid period, you are entitled to a full refund of the affected month's charge. To request this, contact us at hello@bookflix.media within 7 days of the affected billing date, describing the issue you experienced.

We do not consider temporary outages of third-party platforms (such as Substack) as qualifying service failures unless the outage extended for more than 72 consecutive hours during your billing period.

Digital content

Quarterly digital magazine issues (PDF) are included in your Subscription and are not sold separately via this website. Once a PDF issue has been downloaded, refunds cannot be issued solely on the basis of the content of that issue.

For the Narratoscope Substack subscription (a separate publication operated as a Bookflix LLC imprint), refunds are handled in accordance with Substack's refund process, but may also be requested directly from us at hello@bookflix.media.

Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card provider. We respond to all billing inquiries promptly and resolve issues wherever possible. Unresolved fraudulent chargebacks may result in termination of access.

How to reach us

For all refund and cancellation requests:

Email: hello@bookflix.media

We respond within 1–2 business days.

Bookflix LLC

122 Colony Dr, Prosperity, SC 29127 USA.