If a technical failure on our part prevents you from accessing the Club or receiving digital magazine content during a paid period, you are entitled to a full refund of the affected month's charge. To request this, contact us at
hello@bookflix.media within
7 days of the affected billing date, describing the issue you experienced.
We do not consider temporary outages of third-party platforms (Circle, Substack) as qualifying service failures unless the outage extended for more than 72 consecutive hours during your billing period.